Privacy Policy

Privacy Policy

Last Updated: September 24, 2026

Compliance with WhatsApp Business Policy

We value and protect your privacy. This Privacy Policy explains how Pintu Masuk collects, processes, and protects your personal data when you access our application. We are committed to complying with WhatsApp Business policies when using automated messaging services, including OTP (One-Time Password) for customer account verification.

Consent to Communication Services

By using our ticket booking service, you explicitly consent to:

  • Receiving automated messages for account verification.
  • Receiving OTP codes through messaging services for authentication.
  • Receiving booking confirmations and ticket information.
  • Receiving operational notifications about your booking status.
  • Receiving event invitations created and sent through the Pintu Masuk application.

How We Use Messaging Services

We use automated messaging services specifically for the following purposes:

  • Security Verification: Sending OTP codes to validate your phone number.
  • Booking Information: Providing successful booking details and your tickets.
  • Event Information: Sending official invitations to events created through the Pintu Masuk platform.
  • Operational Notices: Sharing entry guidance, event reminders, and operational status changes at the venue.
  • Customer Service: Providing assistance with bookings and visit issues.

Communication History Protection

  • Your phone number is used strictly for service operations, verification, and related communications.
  • We do not share your contact information with any party without your explicit permission.
  • Automated communication history is stored and managed according to our internal data security policy.
  • You have the right to request deletion of communication history at any time.

User Control and Opt-Out Options

You have the freedom to control the communications you receive and may:

  • Stop receiving non-essential messages, such as marketing or promotional messages.
  • Request removal of your phone number from broadcast lists.
  • Choose an alternative verification method when supported by the system.

Note: OTP messages, transaction confirmations, and event invitations are essential to the core operation of Pintu Masuk. Therefore, automated messaging for these purposes cannot be disabled unilaterally while your account remains active.

Communication System Compliance

Our operational messaging system complies with the following requirements:

  • Follows official requirements from communication platform providers, including Meta and WhatsApp Business API policies.
  • Uses only message formats or templates audited and officially approved by WhatsApp.
  • Responds to customer interactions within the required (24-hour customer service window).
  • Prohibits spam or content that is not relevant to user needs.
  • Provides clear instructions for opting out of non-essential messages.

Contact Us

For questions about this policy, contact info@pintumasuk.co.id.